Interpersonal Communication Skills
Over 80% of business is communication—with your customers, team, boss, peers, and with yourself. You will learn your communication strengths, and several learning styles. Increase the odds of getting your message across to people of all styles. Building on your communication strengths and learning how to incorporate various learning styes magnifies the power of your message. Your message can “hit the target” with a wider audience.
Workshops can be designed in 1/2 - 2 day formats, covering such topics as:
- Understanding the 3 V's of communication (visual, verbal, vocal)
- Learning the 4 behavioral styles (assessment); identifying your own style and tools to modify your style to others
- Learning and practicing the difference between open and closed communication
- Defining a 3-step process to ensure communication leads to understanding and action: Connect - Discover - Respond
- Framing your message: a tool to prepare others for your intention and content
- Asking Discovery Questions: learning the value of great questions
- Bridging to others: using Bridging Language to link your thoughts to others' comments
- Turning idea stoppers into idea generators
- Discerning when to be direct, concise and to the point
- Adapting to the pace and talk time of others
- Maintaining balanced communication in the midst of turbulence
- Integrating these tools to your style today
